Startup Operations Lead

About Rocket Alumni Solutions

We’re a fast-growing company offering interactive recognition software to schools, nonprofits, and beyond. Our current ARR is $2.4M—up 80% year over year—and we plan to reach $5M by 2025. If you have a passion for streamlining processes and driving efficiencies across multiple teams, we’d love to hear from you.

Role Overview

As the Startup Operations Lead, you’ll be the operational backbone of our organization, ensuring that every department—Product, Design, Customer Success, Marketing, and Sales—runs at peak efficiency. You’ll collaborate closely with leadership, identify operational bottlenecks, and drive strategic improvements to support our ambitious growth plans.

Key Responsibilities:

• Oversee day-to-day workflows across all departments, ensuring alignment with company goals
• Manage cross-functional projects and provide ongoing status updates to leadership
• Develop and refine processes to enhance speed, scalability, and cost efficiency
• Track and analyze departmental KPIs, proactively addressing performance gaps
• Lead resource planning, budgeting, and vendor management
• Coordinate company-wide initiatives such as new product launches and market expansions

Requirements

• 3+ years of hands-on experience in an operations or cross-functional role (startup focus strongly preferred)
• Proven success creating and optimizing processes in fast-paced environments
• Excellent project management skills, with a knack for balancing multiple priorities
• Strong analytical and financial acumen; able to derive insights from KPIs and data
• Exceptional communication and leadership, driving collaboration across diverse teams

Benefits

• Healthcare Coverage (Medical, Dental, Vision)
• Accident & Critical Illness Insurance for added peace of mind
• Telehealth Services for convenient consultations
• Lunch Allowance & Clothing Stipend
• Home Office, Internet, & Cell Phone Reimbursement
• Exclusive Rocket Swag
• Commuter Benefits
• Student Loan Repayment Assistance
• Donation Matching
• Technology Reimbursement
• Learning & Development Programs
• Dependent Care Assistance
• Mental Health Support, Gym Membership, & Yoga Sessions
• Wellness Programs
• Sleep Supplies
• Gardening & Artistic Stress Relief

To Apply

Please email chase@rocketalumnisolutions.com and mitch@rocketalumnisolutions.com with:

1. A summary of your operational achievements in a startup environment
2. Notable process improvements or cross-functional projects you’ve managed
3. Any metrics you’ve impacted (e.g., cost savings, time-to-market reduction)

We look forward to seeing how you can help us streamline our operations and power our next stage of growth!

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